Conflict Resolution

for Leaders

Certified Conflict Resolution Leader (CRRL)

Who Should Attend

This course is designed for:

Anyone in a leadership role that would like to create a healthy workplace and organizational culture by enhancing their overall awareness and effectiveness while navigating conflict.



C-Suite, Directors, Managers, Coaches, Leaders, HR Professionals




1.3 CEU, 13 CCEs, 13 PDCs

13 aPHR, 13 aPHRi, 13 PHR

13 PHRi13 PHRca, 13 SPHR

13 SPHRi, 13 GPHR


$1999.99 Early Bird

(Ends 1 month before Event)

$2399.99 Regular Price

Whats Included:

Certified Conflict Resolution Leader (CCRL)


Everything DiSC Productive Conflict Assessment Included


Trainer led in-person class


Training Material


Supplementary material

Course Details Certified Conflict Resolution Leader


Why does conflict resolution matter? Because at the core of every outstanding leader are the abilities to connect, acheive, inspire and act with resilience. Now you can learn to apply the best practices of a conflict resolution leader and give yourself a winning edge. This course uses an integrated competency approach to help you develop this crucial skill. You'll get hands-on opportunities to practice and apply methods for consistently using conflict resolution as a leader. Attend this workshop so you can navigate conflict within your organization.

Learning Goals

  • Integrating Conflict Management and leadership competencies
  • Learn about the 4 major components EQ
  • Learn about Conflict Stategies
  • Learn how to move past conflict
  • Learn how to deal with difficult individuals
  • Learn how to create better sustainable relationships
  • Learn how to respond during conflict
  • Learn about Generational Differences
  • Learn about your DiSC Style
  • Learn about others DiSC Styles
  • Learn about Conflict Mapping Techniques

Learning Objectives

  • Integrating EI and leadership competencies
  • Applying emotionally intelligent speaking and listening skills to leadership
  • Identifying the role of EI in 21st-century leaders
  • Achieving emotionally intelligent personal influence
  • Assessing your personal credibility quotient to authentically influence others
  • Applying empathy as a powerful influencing strategy when coaching
  • Creating an emotionally intelligent inspiration plan
  • Encouraging emotionally intelligent collaboration practices
  • Managing change and resistance with EI
  • Identifying communication skills leaders can use to move past colleagues’ resistance
  • Attaining healthy conflict with EI
  • Identifying emotionally intelligent leadership communication strategies
  • Using emotionally intelligent mindfulness practices when team members experience stress
  • Synthesizing emotionally intelligent competencies to address complex leadership challenges and opportunities

Outline - Classroom

EQ Awareness Conflict Awareness Conflict Strategies Creating Trust Moving Beyond Conflict Dealing with Difficult Behaviors Introduction to DiSC DiSC in Conflict Destructive Responses Changing Your Responses Conflict Map


(CEIL) Certified Emotional Intelligence Leader workshop is an accredited certification programs through the (ICF) International Coach Federation, (SHRM) Society of Human Resource Management, and (HRCI) HR Certification Institute. 1.3 CEU 13 CCEs 13 PDCs 13 aPHR 13 aPHRi 13 PHR 13 PHRca 13 PHRi 13 SPHR 13 SPHRi 13 GPHR 13 SHRM-CP 13 SHRM-SCP Brian Tait International is a recognized provider of recertification credits. HR Certification Institute® preapproved this program for 13 HR (General) credit towards aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification. This program is valid for 13 PDCs for the SHRM-CP* or SHRM-SCP*. (ICF) International Coach Federation recognizes Brian Tait Interational as an approved provider of recertification credits for 13 CCEs towards ICF-ACC, ICF-PCC, and ICF-MCC.

Classroom Schedule 2 Day Workshops

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